Stephen Guth's Vendor Management Office Blog
All Things Sourcing, Procurement, Negotiations, and Contracting
The Vendor Management Office: Category Archive for Customer Service

Semi-Off Topic Post: Gallup Employee Engagement Survey

Stephen Guth to Speak at the Institute for Supply Management's Annual Conference

Revisited: Procurement Best Practices and the Procurement Maturity Model

New Book Available! Project Procurement Management: A Guide to Structured Procurements

Are RFIs Ethical?

Are RFIs Ethical?

Don't Act Stupidly

Your Procurement Department is a Money-Sucking Cost Center! (...but it doesn't need to be)

Procurement Pros and Sales Pros: The Yin-Yang of the Business Universe

Negotiating Employee Discounts...What a Deal!

Reach Out and "Touch" Your Customers

Procurement Professionals as "Business Advisors"?

Why Customers Really Don't Know Better

An e-RFx Sometimes Only Automates a Bad Process

Create a Gen-X Friendly Purchasing Department (and Go Bankrupt at the Same Time)

Are You Really a Buyer or Are You Just a "Getter"?

Got Rogue Spenders Circumventing You? Try Plexiglas...